IT Operations
DNSFilter’s support bot is moving on to bigger and better things
DNSFilter Head of AI Labs Mikey Pruitt says he expects the content filtering company’s AI-driven support agent to address tier-2 support requests by Q4.
IT Service Management
IT Operations
IT help desks face new challenges as workplaces go all-in on AI
Experts say that strong data governance, limited permissioning, and human oversight are key as IT help desks navigate the GenAI era.
IT Operations
Help desk pros notice employees going to LLMs first
A Perplexity report finds almost 1 in 5 enterprise search queries were tech questions.
IT Operations
How the help desk can fight shadow AI
Why IT departments should monitor any shadow AI usage—and understand why employees are engaging in it.
IT Operations
How automation is impacting the help desk
There are less passwords to manually reset. Now what?
IT Operations
Complexity of chatbots presents challenges for IT pros
“Not only does everything look like a nail—boards, investors, company’s leadership are saying, ‘Hey, you better use that hammer in the form of AI,’” developer says.
IT Operations
How to keep IT teams strong after a layoff
IT pros share helpful strategies for surviving staff shakeups.
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