IT Operations
How AI can ease runbook writing
IT pros share how they’re using LLMs to help with the creating and updating of the essential guides.
IT Service Management
IT Operations
How to decommission an AI agent
It’s not as easy as hitting an off switch.
IT Operations
How to take vacation when you’re the “on call” emergency handler
A data center lead and senior engineer share strategies for really taking PTO.
IT Operations
DNSFilter’s support bot is moving on to bigger and better things
DNSFilter Head of AI Labs Mikey Pruitt says he expects the content filtering company’s AI-driven support agent to address tier-2 support requests by Q4.
IT Operations
IT help desks face new challenges as workplaces go all-in on AI
Experts say that strong data governance, limited permissioning, and human oversight are key as IT help desks navigate the GenAI era.
IT Operations
Help desk pros notice employees going to LLMs first
A Perplexity report finds almost 1 in 5 enterprise search queries were tech questions.
IT Operations
How the help desk can fight shadow AI
Why IT departments should monitor any shadow AI usage—and understand why employees are engaging in it.
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