IT Operations
IT help desks face new challenges as workplaces go all-in on AI
Experts say that strong data governance, limited permissioning, and human oversight are key as IT help desks navigate the GenAI era.
Help Desk
IT Operations
Help desk pros notice employees going to LLMs first
A Perplexity report finds almost 1 in 5 enterprise search queries were tech questions.
IT Operations
How the help desk can fight shadow AI
Why IT departments should monitor any shadow AI usage—and understand why employees are engaging in it.
IT Operations
How automation is impacting the help desk
There are less passwords to manually reset. Now what?
IT Operations
How to help the help-desk pro screaming ‘Help!’
IT pros share helpful strategies for getting through challenges.
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IT Operations
Does a help desk pro need to know AI?
Yes, say some IT pros.
IT Operations
Help desk concerns, security issues top of mind for employees and professionals
“Shadow IT comes from the desire to do my job,” Ivanti CSO Daniel Spicer tells IT Brew.
Top insights for IT pros
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