AI Support Bots

Photo collage showing a woman from behind speaking into a headset, with abstract AI network nodes and patterns around her.
IT Operations

DNSFilter’s support bot is moving on to bigger and better things

DNSFilter Head of AI Labs Mikey Pruitt says he expects the content filtering company’s AI-driven support agent to address tier-2 support requests by Q4.

Brianna Monsanto
image of robot holding coffee mug that says worlds best coworker
IT Operations

Complexity of chatbots presents challenges for IT pros

“Not only does everything look like a nail—boards, investors, company’s leadership are saying, ‘Hey, you better use that hammer in the form of AI,’” developer says.

Eoin Higgins

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