Software

A coder at a desk overlayed on a background of binary code. (Credit: Illustration: Anna Kim, Photo: Adobe Stock)
Software

An ‘EmeritOSS’ effort maintains archived open-source projects

How Chainguard is finding a home for abandoned codebases

Billy Hurley
white collar workers meeting with an AI face in a computer screen
Software

How the help desk can fight shadow AI

Why IT departments should monitor any shadow AI usage—and understand why employees are engaging in it.

Caroline Nihill
Headphone of customer service. Support call, live advice, phone bot, chat headphone, service center, helpdesk advisor, virtual contact, care operator, microphone online, expert helpline 3d concept.
Software

How automation is impacting the help desk

There are less passwords to manually reset. Now what?

Billy Hurley
A portrait of Ed Britan, SVP of global privacy at Salesforce, a cloud-based software company
Software

What one privacy expert thinks about challenges facing agentic AI

Salesforce’s Ed Britan discusses privacy, trust in AI, and more.

Caroline Nihill
Coding workspace with dual monitors and laptop featuring programming and development tools. (Credit: ATHVisions/Getty Images)
Software

Linux Foundation gets funding boost from Big Tech

We speak with a Linux maintainer about where open-source pros could use the assistance.

Billy Hurley
A magnifying glass revealing the code behind an AI brain
Software

What to do about troubles with AI-generated code

Spoiler: Logging and monitoring are your friends.

Caroline Nihill
AICPA audit
Software

What makes a good human in the loop?

Pros share important skills for being an AI output reviewer.

Billy Hurley

Top insights for IT pros

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