Does a help desk pro need to know AI?
Yes, say some IT pros.
Yes, say some IT pros.

Next Version Systems Partner Billy Hollis says some executives don’t realize the damage a loss of institutional knowledge can cause to a business.
The historic Bloomberg Terminal is facing another AI update for users to synthesize multiple documents at a time.

More AI means more data, and that means more responsibilities for the data engineer, says Snowflake’s Chris Child.

The move dovetails with the company’s aim to be a “true platform” for app builders, according to one Gartner analyst.

Gartner says agent-washing is now commonplace in the tech industry.
Revenera SVP and general manager says outcome and à la carte-styled pricing models are in the cards for the future.
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