By IT Brew Staff
less than 3 min read
Definition:
IT teams rely on tools to continually check the health and functionality of IT infrastructure components (monitoring). This could include response times, error messages, uptime, and more.
Meanwhile, availability is the process of measuring component and/or system uptime and accessibility. This is especially critical for customer-facing apps and services, as customers have often signed a service-level agreement (SLA) that dictates uptime rates, response times, and more.
For internal services and apps, monitoring and availability can allow IT teams to effectively service employees’ needs for continual uptime, service reliability, and optimized costs.
Monitoring gives IT teams the data necessary to deliver the required availability. Depending on the organization, an IT team might look at the data generated from monitoring and make decisions to boost availability via redundant systems, load balancing, failover clusters, and more.
