Sometimes IT teams get to introduce the shiny new SaaS tool; other times, a tech pro has to remind staff of the SaaS everyone already HaaS.
An attendee of a recent IT Brew event asked, “How do you influence culture to lean into apps that you already own, versus having leaders that always want something new and different?”
We posed the question separately to IT pros who help to manage change, like the introduction of a new tool. Here are excerpts of their advice, edited for length and clarity.
Korea Gilreath, associate director of organizational change management at Avasant: You have to go back to the business case that you made originally for that app first…Why did we make this decision as a leadership team? Go to the core of it, and start your process somewhat from the beginning; then also figure out what is the usage level on this app.
Brian Westfall, principal HR analyst at Gartner-owned Capterra: You want to look at those usage trends over time, but you also want to look at your HR and your IT tickets. For example, if you see the number of employees asking HR to give them their latest paystub? If that goes up over and over and over and [you] have software for that, where they can just log in and get their paystub, that would be a red flag.
Read more here.—BH
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