“Please take me with you,” was one of the Chatty Cathy doll’s phrases. For IT pros, chatbots are coming along whether they like it or not. When companies and consumers interact with AI, it’s most often with a digital assistant. Chatbots have become an integral part of IT pro workflows, from the help desk to building software. But with that ubiquity comes danger. Chatbots present an expansion of the threat surface, one that Dane Sherrets, HackerOne staff innovation architect, told IT Brew is exacerbated by executive interest in the technology. “Over the last few years, there’s been a, ‘I have a hammer, so everything needs to look like a nail’ problem,” Sherrets said. “And not only does everything look like a nail—boards, investors, and company’s leadership are saying, ‘Hey, you better use that hammer in the form of AI.’” A CTO offers three important tips.—EH |