Like a best man speech at a wedding reception, business data is often unstructured and messy. Take insurance, for example. “Sometimes the auto insurance customer database is not directly connected to the homeowner database or to the life insurance database. And so if you want to get a holistic view of the customer, what sounds like a trivial event is not trivial,” Alex Singla, senior partner at McKinsey and co-leader of its AI arm QuantumBlack, told IT Brew. Singla helps clients across industries deploy AI to solve business problems—and that, in simple terms, can come down to connecting datasets to decision-making algorithms. Despite uncertainty on AI ROI, many orgs have spent or plan to spend on AI in 2025 (78% of global senior leaders, according to a Deloitte poll last year). Following McKinsey’s Media Day on September 8, Singla spoke to us about how IT teams are being impacted as companies try out AI—and how one role for IT, amid these AI deployments, might be especially data-driven. IT’s role in this AI blockbuster.—BH |