When an end-of-the-workweek CrowdStrike update temporarily turned some Windows machines into blue screens of death, many organizations (and universities) had to scrap their Saturday beach plans, head to the command line, and reboot a bunch of computers.
R. Hal Baker, a doctor, SVP, and chief digital and information officer, and his IT team at WellSpan Health, an org with 9 hospitals and 250-plus patient locations across Pennsylvania and Northern Maryland, had to address almost 3,000 devices. That meant about 70 people volunteering over the weekend to provide hands-on-keyboard remediation.
“It almost looked like the flu-shot line or Covid-shot line, except people had their laptops and they were getting fixed,” Baker said.
With a Friday outage, according to Baker, some systems—thankfully, like those in the billing department—could wait until Monday. Regarding weekend remediation plans: “There was a certain opportunity to move non-disruptively,” he said.
Keep reading here.—BH
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