Binghamton University professor Surinder Kahai believes an effective CIO leads with both hands.
In a study, published in November 2024, Kahai and two researchers made the case for the “ambidextrous CIO,” what they define as a leadership style that’s both transactional and transformational.
While transactional leaders “motivate by exchanging rewards for performance,” the report said, Kahai shared traits of a transformational leader with IT Brew:
- Individualized consideration and focus on one’s personal growth
- Willingness to challenge the status quo
- The ability to articulate in ways that motivate employees “intrinsically”
- The ability to be a role model
“The transactional motivates you extrinsically, gives you a bonus, gives you recognition, gives you rewards. The transformational leader transforms the basis of the motivation,” Kahai told IT Brew.
Kahai and colleagues surveyed CIOs or top executives at 68 organizations, along with their direct reports and a fellow business leader. The researchers asked respondents how frequently their top IT leader engaged in behaviors demonstrating transformational, transactional, and “laissez-faire” leadership.
“Ambidextrous leadership promotes mechanisms to develop shared domain knowledge between IT and business specialists,” the report determined.
Kahai spoke with IT Brew about what those mechanisms are exactly and why they matter.
Responses have been edited for length and clarity.
If I’m a CIO on day one, what “mechanisms” would you recommend I implement?
We’re not asking a marketing person to continue just doing their marketing stuff; they have to attend vendor presentations. They have to attend IT conferences. They have to learn the basic skills of IT. On the other hand, the IT people should be meeting with customers, meeting with the suppliers of the company. They should be going to the business conferences so that they can pick up the business knowledge. Business people, for instance, could be attending workshops, or IT people could be creating those workshops with their business people.
Read more here.—BH
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