North Carolina Central University—a school of approximately 8,000 students—is located in Durham, about a dozen miles or less from locations like Dell, Cisco, and Lenovo, where tough security protocols prevent just any old device from connecting to their networks.
“If you walk into one of their places, your phone stops working, right?” said Leah Kraus, who has to have a more open approach as CIO of a university.
In addition to overseeing the operation of administrative computing services, the NCCU website, campus-owned desktops and laptops, and classroom tech like smart boards and videoconferencing, Kraus and her team of about 60 staff members welcome a variety of devices that both off- and on-campus students can connect to a network.
Xboxes are welcome—as are PlayStations, Apple TVs, printers, and any other aspects of what Kraus calls a “living learning environment,” saying, “If it connects to a network, we try to support the student in having it connected to our campus network so they can do their work as well as their leisure.”
Kraus spoke with IT Brew about the unique risks and responsibilities of a university environment that welcomes so many connections.
The following responses have been edited for length and clarity.
What does a university IT team have to contend with that traditional IT teams do not?
We standardize on certain software and hardware, but if a researcher needs a specific device that needs to be connected to a specific piece of equipment, I, as CIO, can’t say, “Well, no, you can’t have that.” I’m the approver for every tech purchase on campus…if it has to go through our IT security for review, then it does that, but typically it’s a grant and it’s this piece of equipment, and we can find ways of securing around it.
What would you say to somebody who says: “How do you let all these Xboxes on campus?!”
That’s the point of having a very strong network segmentation and trusting your network engineers to build it out so you can do that. There was a time where folks were even saying, “We can’t do Bluetooth,” and, “We can’t do this.” What is the return on investment with that argument?
Our livelihood is students. It’s not widgets, right? Almost half of our students live on our campus. If they are not happy, then they’re going to be out on social [media]…It’s a real return on investment discussion. What’s the risk mitigation? What’s the risk analysis? Can we risk this? And yes, because you’re mitigating it.
How do you secure that kind of setup?
The guest network doesn’t touch anything. We have a separate student network, a separate faculty network, a staff network.
Read the rest here.—BH
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